Stuck on after loading screen

    • Bugs

    This site uses cookies. By continuing to browse this site, you are agreeing to our Cookie Policy.

    Dear users,

    please note that we have a new forum now. You'll find it here.

    The old forum is set to read-only mode now.

    Your Ikariam Team

    • Stuck on after loading screen

      General Data
      A summary of the bug: Stuck on after loading screen, tried out on several phones and on all is the same problem


      - What Tablet/Mobile Phone used (exact reference)? Samsung Galaxy S5, Samsung Galaxy S7 Edge, Xperia X, Samsung Galaxy A5 2016.
      - Which operating system version? Android version? iOS? Android 6.0.1


      Other/Further Information: Anyone has a logical explanation? Because mobile support doesnt answer.

      Screenshot: I dont have it, but if its crucial i can make one.


      Best regards. :beer:

      Pegla/SwaggieXXL
      Server Chi & ikariam.ba
    • Hi,

      Thanks for reporting this.
      Do all other sites work and load fine for you?
      Do you have any chance to try login from another network?

      Thanks! :)
      Found a bug or think something doesn't work in the game? Don't be afraid and write a ticket or PM me! :)


      "The difference between stupidity and genius is that genius has its limits."
      (c) Albert Einstein
    • Draxo wrote:

      Hi,

      Thanks for reporting this.
      Do all other sites work and load fine for you?
      Do you have any chance to try login from another network?

      Thanks! :)
      All other sites and apps work perfectly except ikariam one.
      I tried from my wifi, my 4g network, my friends wifi network, and from network in caffe bar... ?(

      Pegla/SwaggieXXL
      Server Chi & ikariam.ba
    • Does problem appear only for one account or for several accounts? Friend's account with same phone type (if you know any) works fine?
      Found a bug or think something doesn't work in the game? Don't be afraid and write a ticket or PM me! :)


      "The difference between stupidity and genius is that genius has its limits."
      (c) Albert Einstein
    • Are you downloaded the latest version of app?

      One more thing - which country are you playing from?
      Found a bug or think something doesn't work in the game? Don't be afraid and write a ticket or PM me! :)


      "The difference between stupidity and genius is that genius has its limits."
      (c) Albert Einstein
    • Hey,

      No problem when you go on ikariam website from your browser?
      Otherwise, did you try to clean app data or reinstall it?

      To clean app data go to settings > App > Ikariam Mobile > Delete App data (sorry I'm not sure this is the exact text due to the fact that my phone is not in english :))
      - Nothing is impossible then keep the hope -





      Join my fan club! Add this userbar in your signature - Thanks SoKaO
    • Ange des ténèbres wrote:

      Hey,

      No problem when you go on ikariam website from your browser?
      Otherwise, did you try to clean app data or reinstall it?

      To clean app data go to settings > App > Ikariam Mobile > Delete App data (sorry I'm not sure this is the exact text due to the fact that my phone is not in english :))
      I can normally go to browser game.

      I reinstalled app several times, and it still doesnt work


      Pegla/SwaggieXXL
      Server Chi & ikariam.ba
    • If the same problem happens on several different devices - it seems like a problem with your network / provided.
      Found a bug or think something doesn't work in the game? Don't be afraid and write a ticket or PM me! :)


      "The difference between stupidity and genius is that genius has its limits."
      (c) Albert Einstein
    • Ezio Auditore wrote:

      Draxo wrote:

      Hi,

      Thanks for reporting this.
      Do all other sites work and load fine for you?
      Do you have any chance to try login from another network?

      Thanks! :)
      All other sites and apps work perfectly except ikariam one.
      I tried from my wifi, my 4g network, my friends wifi network, and from network in caffe bar... ?(

      Ezio Auditore wrote:

      Draxo wrote:

      Hi,

      Thanks for reporting this.
      Do all other sites work and load fine for you?
      Do you have any chance to try login from another network?

      Thanks! :)
      All other sites and apps work perfectly except ikariam one.
      I tried from my wifi, my 4g network, my friends wifi network, and from network in caffe bar... ?(

      Draxo wrote:

      If the same problem happens on several different devices - it seems like a problem with your network / provided.
      I already wrote that i tried on several different networks

      Pegla/SwaggieXXL
      Server Chi & ikariam.ba
    • Hello,

      I tried to reproduce this issue but I can't.

      So my last question: You said that you tried with different networks, however you didn't mention the Internet Service Provider. It was the same?
      Because, the only one thing that I can see now it's something related to the Internet Service Provider
      - Nothing is impossible then keep the hope -





      Join my fan club! Add this userbar in your signature - Thanks SoKaO
    • Ange des ténèbres wrote:

      Hello,

      I tried to reproduce this issue but I can't.

      So my last question: You said that you tried with different networks, however you didn't mention the Internet Service Provider. It was the same?
      Because, the only one thing that I can see now it's something related to the Internet Service Provider
      Different networks, different providers, even on mobile network.

      Tried it on AMIS, T-com, VIP and it doesnt work for me or 90% of my friends.

      I even wrote mail direct to gf support for app, but got no answer


      Pegla/SwaggieXXL
      Server Chi & ikariam.ba